Refund Policy

We (Consumonics Ltd (CESN)) provide no refund for our call out charges. Further we do not provide a refund for any incremental labour costs unless there has been faulty workmanship on the part of any of our employees. Where costs are incurred for parts, refunds will only be accepted within the first 3 months of the repair and the part has developed a fault.

To make an enquiry, please call us on 0208 337 8000 or email us at Please make sure to have your job number at hand when calling us so we can attend to your enquiry as quickly as possible.

See our trading standard page and Privacy Policy.